FAQ's

Return FAQ's:

For our full refund policy, please read our returns policy located in the footer of the site.

How long do I have to return?

You have 7 days if you reside in the UK or 14 days if you live elsewhere (International) after the delivery of your order to return items. You can find the date of your delivery via your tracking link in your shipping confirmation email. You are encouraged to contact LMN-ADE as soon as possible with your request as store credit / exchanges or refunds will not be issued if your request is made outside of these timeframe's.

When are exchanges, refunds or store credit not granted?

- If the return has signs of use, odour, signs of it being washed, makeup or damage from the customer.

- If it is returned without the original tags.

- If it is returned outside the given window for your region.

If we note any of the above then you will not be eligible for any solution we may be able to offer you.

How do I request a return?

  1. Please email LMNADELDN@GMAIL.COM (subject: *order number*, *name*, return request), detailing the reason for request and add images if necessary.
  2. LMN-ADE will let you know whether the exchange can be facilitated and also provide you with other options depending on your situation (e.g. made to order). 

The customer is responsible for covering postage costs to send their item(s) back to LMN-ADE. You are encouraged to send with tracking and keep proof of postage. LMN-ADE is not liable for damage or loss during transit so please package thoroughly and ensure the address is correct.

 How do I use store credit?

 Store credit is issued via email in the form of a discount code. There is a code included, which you can use at the checkout. If the value of your new order is greater than the value of the code then you will need to cover the difference.

 It doesn't fit, can I exchange it for a different size? 

If your item does not fit, you are to return it using the instructions above and you will be issued store credit. Please note this is not applicable to made to order items. 

I purchased a made to order item, can I return it?

Made to order items are non-returnable as they are made to your requirements.

My order has arrived faulty, what should I do?

On the rare occasion your item arrives faulty, please email LMNADELDN@GMAIL.COM with your concern (include images) and we will deal with it promptly. Please report the damages within 3 days of delivery otherwise we will not be able to confirm the fault was from our end. It must have the tags still attached.

What is not eligible for return?

Sale items, Swimwear Items, Bodysuits and Made to Order Items are not eligible for return. If any of these items arrive faulty, please contact us via email to receive a refund – (evidence must be shown and in the case of a refund being issued, items will need to be returned).

I am unsure on sizing, where should I go for guidance?

If you’re unsure about sizing please see the size guide or contact via email or DM on Instagram for a quick response. Descriptions also provide sizing advice. Model's measurements are included for reference.

What is the returns address?

Please email LMNADELDN@GMAIL.COM with your return request for all details to do with returns.

How do I post my return?

If you can please include your original order confirmation inside your package, if not please include a note with your name and order number within the package. LMN-ADE strongly suggests sending your return with a tracking number as we are not liable for items that get lost in transit. It is important to email LMN-ADELDN@GMAIL.COM with your request prior to returning any product. We will not provide solutions to any problems that have not been discussed prior to sending the item.

Order Process FAQ's

My item says pre-order, when will it be shipped?

Please note that pre-orders can take 2-5 weeks to be shipped. The rough shipping period is usually in the description or product title.

What happens if I miss my order?

In the event that you miss your delivery or are unable to sign for it. You will be left a notification an attempt was made to deliver your item(s) but was unsuccessful, followed by instructions on what to do next.

A failed delivery attempt means your package will be sent back to the courier for a period of time. This is a period of up to 18 days for UK residents ONLY. International package holding time may vary. If during this time the item is unclaimed from your local post office, the package will be returned to LMN-ADE, we do not refund or exchange in this case. 

Care FAQ's / Advice

We recommend hand washing all your clothing, to preserve the longevity of your items.

We often use vinyl printing, if your print or graphic ever lifts place baking or grease proof paper on top of the graphic and iron on high heat for 10-15 seconds. The graphic should re-adhere. If your vinyl graphic lifts within a month of your delivery date, please contact us on lmnadeldn@gmail.com.

We advise all clothes is washed with lukewarm or cold soapy water. Garments can be left to soak for half an hour.

Clothing can be damaged when washed in the washing machine as colours can be altered if not washed with other similar coloured garments.

Do not tumble dry any clothing as the temperature can change the shape of elastic/ fabrics.